Refund policy
Returns & Refunds Policy
Last Updated: [1st June 2026]
At Forbidden Bindings, we want you to be happy with your purchase. This Returns & Refunds Policy explains your rights and our procedures in accordance with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Your Right to Return
We offer a 30-day return period from the date you receive your order.
If you wish to return an item, please contact us at forbiddenbindings@gmail.com within 30 days of receiving your order.
Once your return request has been approved, you must return the item within 14 days of the return agreement date.
Return Conditions
To be eligible for a return, items must:
- Be returned in their original condition.
- Be unused and, where applicable, unopened.
- Include any original packaging, accessories, and inserts.
- Be returned within 14 days of the return agreement being issued.
We reserve the right to refuse a refund if returned items do not meet these conditions.
Return Address
Approved returns should be sent to:
Forbidden Bindings
15 Abbey Road
Barnstaple
EX31 1QY
Please do not send items back until a return has been agreed and authorised by us.
Intimate Products
Due to hygiene and health protection reasons, intimate toys cannot be returned or exchanged if the hygiene seal, security seal, or protective packaging has been broken or removed.
This does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied goods.
Non-Returnable Items
The following items are not eligible for refund or exchange:
- Clearance or sale items.
- Purchases made using a gift card.
- Intimate toys where the seal has been broken.
- Any item returned in a condition that makes it unsuitable for resale.
Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or unfit for purpose.
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at forbiddenbindings@gmail.com with details of the issue and, where possible, photographs of the item.
Inspection Process
All returned items will be inspected upon receipt.
We will notify you of the outcome of our inspection within 10 working days of receiving your return.
Refund Approval and Rejected Returns
If your return is approved following inspection, we will process a refund to your original payment method. Refunds are typically issued within 10 working days of approval. Depending on your payment provider or financial institution, it may take additional time for the funds to appear in your account.
If your return is rejected following inspection, you will have 10 working days from notification to arrange payment of the return shipping costs if you would like the item sent back to you.
If payment for return shipping is not received within this timeframe, the item will be disposed of securely. For intimate items, including adult products, any rejected return will be securely disposed of and you will be notified via email once this has been completed.
Refunds
If your refund is approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds will be processed within 10 working days of approval.
- Depending on your payment provider, it may take additional time for funds to appear in your account.
Return Shipping
Unless the item is faulty, damaged, or supplied incorrectly, customers are responsible for the cost of returning items.
We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
Contact Us
If you have any questions about returns or refunds, please contact:
Forbidden Bindings
Email: forbiddenbindings@gmail.com