Frequently Asked Questions
Here are some answers to our most frequently asked questions
Frequently Asked Questions
> How does pay by Wallid work?
Wallid works a little differently from traditional payment gateways by adding an extra layer of security for both you and us.
At checkout, you'll either be redirected to your bank or shown a QR code to scan with your mobile banking app, allowing you to authorise the payment directly with your bank.
This helps protect against fraud while also reducing processing costs by cutting out the middleman, allowing us to keep our prices as low as possible.
> Are items shipped discreetly?
Yes! All orders are shipped in plain, unmarked packaging with no indication of the contents or our business name on the outside. Your privacy and discretion are always our priority.
> What payment methods do you accept?
We accept payments from most major UK banks through our secure payment gateway, Wallid & Pixxles.
Due to the intimate nature of some of our products, we are unfortunately unable to accept payments via Stripe or PayPal. These gateways allow us to continue offering a secure and reliable checkout experience.
> How long does shipping take?
Standard UK delivery typically takes 3–5 working days from dispatch.
Once your order has been shipped, you'll receive a tracking number by email so you can follow your parcel every step of the way.
> Do you offer returns or exchanges?
Due to the intimate nature of our products, we are unable to accept returns on any of the sex toys if the seal is broken. Books and accessories maybe returned in their original state within 30 days of delivery. Please contact us at forbiddenbindings@gmail.com within 30 days of receiving your order if you need assistance.
> How do you support the environment?
We partner with Ecologi to plant trees for every £50 spent in our store, helping to restore forests and combat climate change. You can see our environmental impact displayed on our site. We also use Canva for our business cards and other print outs who plant a tree for every order we make. And Priory Direct who protect 1000m2 for every order over £30 we make with them.
> Is my personal information kept private?
Absolutely. We take your privacy seriously and never share your personal information with third parties. All transactions are secure and confidential.